You’ve got questions and we’ve got answers. Rather than going through the trouble of reaching out to our customer service staff, we have a list of frequently asked questions that should help solve your problems!

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Can I private label the Tsunami?2023-05-18T16:00:08-04:00

Yes, with a minimum order quantity.

How much splash reduction does the Tsunami provide?2023-05-18T16:00:27-04:00

Approximately 99%.

How do you know which side should face out on Tsunami?2023-05-18T16:02:39-04:00

Either side can face out, it works on both sides.

Do you need suction cups or something else to install the Tusnami?2023-05-11T09:15:08-04:00

No, it is designed to lean into the the urinal for support.

How often does the myfresh fan spin?2018-08-29T08:36:43-04:00

The myfresh fan is set to only spin when you are within a few feet of the dispenser. The fan’s spin duration changes over time and the hi/lo settings adjust the period between each spin by 15 or 30 seconds respectively.

How much space will the myfresh cover?2018-08-29T08:33:02-04:00

The myfresh™ is designed to only cover a small area and is not intended for large open spaces.

Why do air fresheners never seem to last?2018-07-19T18:20:40-04:00

After using the same fragrance of air freshener repeatedly, it may seem to stop working. In many cases, this can be caused by the material used in the fragrance manufacturing process. With many air freshening materials, the bulk of the fragrance oils are released within the first 3 days of unwrapping the product. If you’re looking for a long term solution, it’s best to find air fresheners that use a slow release binding agent like all of our products. We not only have a patented method of binding our fragrance oils, but we also have a patented fragrance load. No one can have more fragrance than us.

The other cause is a phenomena known as fragrance fatigue. In simplest terms, the receptors in the human nose that detect smells will stop sending signals to the brain for a particular smell. It’s the same reason why you can’t smell the new perfume or cologne you bought only seconds after putting it on. We recommend changing the fragrances you use in order to combat this phenomena. For instance, instead of buying only a box of products in the Cucumber Melon fragrance, get a Mango fragrance as well. Switch between the two fragrances each month and fragrance fatigue will be less apparent.

Do I need a dispenser for the Eco Air?2018-03-26T20:51:34-04:00

The product is functionally the same with or without a dispenser, but we do advise using one in public spaces.

What can I fit an Eco Air into?2018-03-26T20:49:38-04:00

Eco Air fits in TC®, TimeMist®, Ecolab®, Hospeco®, Kimberly-Clark®, Vectair®, and general fan-dispensers.

Can I place the Eco Bowl Clip on the air duct of my car?2018-03-26T20:46:52-04:00

We’d recommend not placing the Eco Bowl Clip or any other EVA (our translucent plastic stuff) products on any areas that can get hot. EVA has a low melting point.

Can I place the Eco Bowl Clip on the inside of the toilet?2018-03-26T20:44:07-04:00

Yes. You can place the Eco Bowl Clip just about anywhere.

Do you offer custom fragrances for any of your products?2023-07-26T11:52:10-04:00

Yes but any time we roll out anything custom of that sort of scale, we require a sizable commitment.

Which Tidal Wave fragrance is good for a gym locker room?2023-07-26T11:49:51-04:00

We recommend purchasing the coastal fragrance of Tidal Wave. The coastal fragrance has a very perfume fragrance that mixes well with the usual smell of cologne and body spray found in gym locker rooms.

Why would I use Tidal Wave over Wave 3D?2018-03-26T20:24:17-04:00

We recommend using Tidal Wave for facilities managed by you or your staff where a reduction in change outs is beneficial and where traffic is high. We believe gas stations, schools, homes, amusement parks, and airports will benefit from this screen the most.

Do you have any allergen-free fragrances?2018-03-06T13:55:41-05:00

No, there is technically no such thing as an allergen free fragrance. Fragrances that boast being hypo allergenic tend to only be non-allergenic when making skin contact but not when inhaled. If there is a particular allergen you have, it’s best to avoid the oils that you know you are allergic to.

Is Bio Conqueror 105 Safe to use around pets?2018-07-19T18:21:34-04:00
How much Bio Snake Liquid should we use in the grease trap?2018-07-19T18:27:29-04:00

We actually have a nice little chart for this

Grease Trap or Interceptor Drains (No Grease Trap Fitted)
Size grease Trap Daily Dose Amount Drainage Run Daily Dose Amount
Up to 40 litres 100ml a day Up to 15 Metres 150ml a day
50-100 Litres 150ml a day 15 – 50 Metres 170ml a day
100-200 Litres 200ml a day 50 – 75 Metres 200ml a day
200-300 Litres 250ml a day Over 75 Metres 300ml a day
300-500 Litres 300ml a day
Over 500 Litres 350ml a day
Over 1,000 Litres 400ml a day
Over 2,000 Litres 500ml a day
What is Bio Conqueror 105’s pH?2018-02-07T15:45:47-05:00

It typically falls between 7-9. Very similar to the pH of tap water.

Can Bio Conqueror 105 be used with a septic tank?2017-12-06T14:25:38-05:00


Do we have documentation to support that Bio Conqueror 105 is a green product? A DFE rating?2018-02-07T15:46:25-05:00

All of our liquid products are green, but we do not have certifications for them.

Does Big Blue wear down the tank stopper like Clorox tablets?2018-02-07T15:46:46-05:00

Ours does not. Many products like Clorox tablets cause the rubber seals in toilet tanks to break down due to their pH levels. However, Big Blue’s pH is almost neutral.

Is Super Sorb harmful to plants?2018-02-07T14:23:11-05:00

Nope. In fact, you can mix supersorb into potting soil.

Are there any safety studies demonstrating that the Super Sorb kills bloodborne pathogens?2018-07-19T18:29:54-04:00

We certainly haven’t done any. At present, there are no bio actives in our formula that kill bloodborn pathogens.

Does Super Sorb contain any materials that would react with bleach?2017-12-06T14:25:10-05:00

There should be no risk of creating any toxic fumes when used with bleach. We have not tested the Super Sorb with high concentrations of bleach.

Why do my FSB5’s weigh under 5lbs?2018-02-07T14:25:40-05:00

Each block should weigh 3.75 lbs.  The competition weighs 5 lbs. but has over 2.5 lbs.  of filler.  Ours is 100% active ingredient so it lasts longer.

If a consumer is caught using a banned para product in a state that has banned the item, who is liable?2017-12-06T14:24:29-05:00

The user is responsible.  However, the distributor would need to inform the user that the product cannot be used in their state. The reason that the user is responsible is due to state use regulations and not federal regulations. Individual states can not prevent online commerce.

Which product can be used as an alternative to the Para Block and Screen?2018-07-19T18:36:25-04:00

Our most immediate replacement is the Fragrance Blocks. You can substitute your Para Urinal Screen  with the fragrance block alternative. However, if you’re looking to upgrade your urinal screens, we’d recommend the Wave 3D, Wave, or Tidal Wave.

Do you have any documentation that supports that Cotton Blossom is approved for asthmatic people?2023-07-26T11:51:22-04:00

Our cotton blossom has the lowest allergen content of our fragrances. Our fragrance compounds don’t contain anything that would affect asthma.

Is the Citrus scent available in a clear mold?2023-07-26T11:50:51-04:00

No, the fragrance oil is orange colored which causes the product to always have a faint yellowish color.

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